HOW TO FILE A CLAIM

Mobile app

Via our Flex Administrators Mobile app available for download! (see right)

online portal

Via your online account (link to right) See Demo Video for online claims filing is below.

EMAIL*

E-mail your Claim to claims@flexadministrators.com. A claim form is required.

FAX*

Submit via Fax at 616-454-6090. A claim form is required.

MAIL*

Submit via Mail at: Flex Administrators, Inc. 3980 Chicago Drive, Suite 230 Grandville, MI 49418
A claim form is required.

KEEP IN MIND

*If you choose to file your claim via e-mail, fax or mail, please use a Request for Reimbursement Form which can be downloaded here. Also, please note we cannot accept Word (.doc, .docx), Excel (.xls, xlsx), TIF (.tif) or Photoshop PSD (.psd) file types as attachments for claims submissions. In order to ensure claim receipt, please submit attachments as either an Image (.jpg) or Adobe Acrobat (.pdf) file type.

If you submit a claim by email you will receive an email response verifying that your claim was received.

If you have any questions regarding filing a claim, please feel free to contact us at (616) 456-7908 or 1 (800) 968-3539

CLAIM PROCESSING TIME PERIOD: 2 Business Days from time claim is received.