In order to receive reimbursement from your account, please collect the proper documentation and submit your claim via one of the options below. Examples of proper documentation include itemized receipts or Explanation of Benefits (EOB) from your insurance company. Reimbursement will typically be processed within 2 business days of claim submission.

Current list of required documentation needed for claim submission. >>

Ways to File a Claim

  1. Via our mobile app (Download from iTunes for your iOS device here or Google Play for your Android device here)
  2. Via your online account here
  3. E-mail your Claim to*
  4. Submit via Fax at 866-320-1934*
  5. Submit via Mail at*:
    Flex Administrators, Inc.
    77 Monroe Center, NW
    Suite 1100
    Grand Rapids, MI 49503

*If you choose to file your claim via e-mail, fax or mail, please use a Request for Reimbursement Form which can be downloaded here. Also, please note we cannot accept Word (.doc, .docx), Excel (.xls, xlsx), TIF (.tif) or Photoshop PSD (.psd) file types as attachments for claims submissions. In order to ensure claim receipt, please submit attachments as either an Image (.jpg) or Adobe Acrobat (.pdf) file type.

If you submit a claim by email you will receive an email response verifying that your claim was received.

If you have any questions regarding filing a claim, please feel free to contact us at (616) 456-7908 or 1 (800) 968-3539

CLAIM PROCESSING TIME PERIOD: 2 Business Days from time claim is received.