Filing A Claim

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In order to receive reimbursement from your account, please collect the proper documentation and submit your claim via one of the options below. Examples of proper documentation include itemized receipts or Explanation of Benefits (EOB) from your insurance company. Reimbursement will typically be processed within 2 business days of claim submission.

Ways to File a Claim

  1. Via our Flex Administrators Mobile mobile app (Download from iTunes for your iOS device here or Google Play for your Android device here)
  2. Via your online account here (Demo Video for online claims filing is below)
  3. E-mail your Claim to claims@flexadministrators.com*
  4. Submit via Fax at 616-454-6090*
  5. Submit via Mail at*:
    Flex Administrators, Inc.
    3980 Chicago Drive, Suite 230
    Grandville, MI 49418

*If you choose to file your claim via e-mail, fax or mail, please use a Request for Reimbursement Form which can be downloaded here. Also, please note we cannot accept Word (.doc, .docx), Excel (.xls, xlsx), TIF (.tif) or Photoshop PSD (.psd) file types as attachments for claims submissions. In order to ensure claim receipt, please submit attachments as either an Image (.jpg) or Adobe Acrobat (.pdf) file type.

If you submit a claim by email you will receive an email response verifying that your claim was received.

If you have any questions regarding filing a claim, please feel free to contact us at (616) 456-7908 or 1 (800) 968-3539

CLAIM PROCESSING TIME PERIOD: 2 Business Days from time claim is received.